The term “buyer’s journey” refers to the process through which a prospective customer makes the decision to purchase a product or service. The buyers differ from each other in several aspects. They make similar journeys to make the purchase decision. For instance, the business-to-business (B2B) buyers are different from business-to-consumer (B2C) buyers. But a B2B buyer’s journey is identical to a B2C buyer’s journey.
According to the latest lead nurturing statistics and trends posted on Invespcro.com,
“80% of new leads never translate into sales and companies that excel at lead nurturing generate 50% more sales ready leads at a 33% lower cost. More than 35% of B2B marketers surveyed have established a lead nurturing strategy.”
You can nurture the leads effectively and generate more sales-ready leads regularly by engaging with the prospective customers throughout their buyer’s journey.
The marketers believe that B2B buyers make purchase decisions through a clear and well-defined process. They influence the buyer’s purchase decision by sending targeted and personalized content through various channels of communication. They further align to content to one of the three important buyer’s journey stages – awareness, consideration, and decision stage.
A buyer’s journey starts when he wants to fulfill a specific need, resolve a specific problem, address a specific challenge. Instead of considering a particular product or service, they decide about prioritizing the requirement, challenge, or goal at the awareness stage. The buyers collect information from diverse sources at the awareness stage to know the options available to meet the need or resolve the problem.
You can understand the awareness stage in a buyer’s journey by asking a slew of questions yourself:
You can engage with the buyer at the awareness stage of the journey by sending content that helps to find options and solutions. Often marketers engage with leads at the initial customer buying journey stage by sending informative content like articles, blog posts, infographics, explainer videos, slide-shares, eBooks, whitepapers, and industry reports. The content influences the buyer’s purchase decision by making her aware of various solutions and options.
After defining the goal or challenge during the awareness stage, customers explore ways to address the challenge or accomplish the goal during the awareness stage in the buyer’s journey. The customer collects information about the solutions or options from various sources. Also, she compares various options with each other and evaluates the pros and cons of each solution.
You must ask the relevant questions yourself to understand the consideration stage in a buyer’s journey:
You can engage with the buyers effectively during the consideration stage by sending content that helps them to compare various solutions and evaluate the pros and cons of every solution. The experienced marketers engage buyers during the second stage in the customer buying journey by sharing case studies, comparison guides, and free samples. The content helps the buyer to compare various solutions as well as provide information to accomplish the specific goal or solve the specific problem.
The buyer makes the purchase decision during the third stage in the buyer’s journey. After comparing and analyzing various solutions during the consideration phase, she decides the best solution for the problem or issue. Also, she decides the product or service that is best suited to accomplish the objective before placing an order.
You can understand the decision stage in the buyer’s journey by asking yourself some important questions.
During the final stage in the customer buying journey, you must engage with her to influence her purchase decision and beat completion. The marketers engage with the buyer during the decision stage by sending content that convinces her to opt for their product or service. They influence the purchase decision of the buyer by sending a variety of content – case studies, testimonials, documented success stories, products/vendor comparing documents. Also, the marketers seduce the buyer by offering live demonstrations, free consultation, and free product trails.
The B2B buyers move from one stage in the customer buying journey to another before placing an order. Businesses can influence the purchase decision of the buyer by sending highly personalized and targeted content at each stage in the B2B buyer journey. However, the buyers should receive the targeted content through the most appropriate communication channel through the buyer’s journey stages.